Privacy Policy
Effective Date: 8/24/2025
East Tennessee Veterinary Dental Services (“we,” “our,” or “us”) is committed to protecting the privacy of our clients and their pets. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or receive services from our practice.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, address, phone number, email address, payment information, and other details you provide when scheduling an appointment or completing forms.
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Pet Information: Name, breed, age, medical history, and treatment records.
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Website Information: Non-personal information such as browser type, IP address, and cookies to help us improve our website’s performance and user experience.
2. How We Use Your Information
We use your information to:
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Provide veterinary dental services and maintain accurate patient medical records.
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Communicate with you regarding appointments, treatment plans, or follow-up care.
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Process billing and payments.
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Send educational materials, reminders, or updates about our services (you may opt out at any time).
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Improve our website, services, and client experience.
3. Information Sharing
We do not sell, rent, or trade your information. We may share limited information in the following cases:
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With third-party service providers who assist with payment processing, email reminders, or website hosting.
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With referral veterinarians or specialists involved in your pet’s care.
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As required by law, regulation, or legal process.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. While no system is completely secure, we are committed to safeguarding your data with industry-standard practices.
5. Your Choices
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You may update your personal contact information by contacting our office.
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You may opt out of non-essential communications such as newsletters or promotional emails.
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You may request a copy of your pet’s medical records at any time.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
7. Children’s Privacy
Our services are directed toward pet owners. We do not knowingly collect information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with a revised “Effective Date.”
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
East Tennessee Veterinary Dental Services
865-229-8361